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shannon_aI feel sick to my stomach this morning, which is a crappy way to start the week. It's stress, pure and simple, and it's from people not responding to my requests for help, requests that should have been a priority.
Major annoyance #1 is Skotos, or rather our colo. On Friday our colo catastrophically rebooted every machine in their facility without notice as some type of repercussion (I would guess: a mistake) resulting from a network outage. Of our 13 machines, 10 were fine, and three required some sort of intervention due to data corruption. This is not unusual: some of our games and our replicated MySQL databases are particularly vulnerable to unannounced reboots. (Which is why they should never happen; we're not unique in this.)
One of our games, Grendel's Revenge, seemed in particularly bad shape. I went ahead and restored it from backup. It was a recent backup, from 5am, just five hours before the network down and six hours before the unexpected reboot. It should have kept Grendel's Revenge within the 12 hours of rollback that we try and ensure as a maximum.
Unfortunately, the restored backup would not boot. I've since learned that it's missing files, which probably is why it doesn't boot. I contacted our colo's customer support, which has always been quite good.
I waited 24 hours for any response and only got it after a second query. I was told pretty much nothing other than that there were looking at it throughout the weekend.
This morning, when I prepared to send my fourth query, I finally got a terse message saying that I should try my restore again. No go.
And so it's back to the waiting game. (It's now been an hour since I worked through a few backups, and told them the errors I was still seeing, and I've still gotten no acknowledgement.)
They're never explained what the problem is. I don't know whether they've been fighting with hardware or widespread corruption of their backups. They've never given me any timeframe. (For that matter they've never admitted how they rebooted the whole facility while dealing with a network problem.) The two worst problems here are (1) I have limited things I can tell Skotos' users; and (2) I don't know whether there's any chance that we're totally screwed here, but I'm certainly worrying about it.
INFORMATION, folks.
Major annoyance #2 is Kaiser, or maybe my doctor. Thursday night she told me about my overly large kidney stone, which she'd sized up from an x-ray. She arranged for me to get an ultrasound, to learn more, and I responded asking why we weren't just moving straight on to ESWL, where you sonic blast an overly large stone.
No response all day Friday.
I talked with my dad some over the weekend, and he got me thinking about some new things like, shouldn't I be being passed off to a urologist, and shouldn't they know about my off-continent trip in May, so that they have some incentive to fix me by then. I mailed that last night, and now we're well into working hours on Monday and ... no reponse.
The two worst problems here are (1) We're wasting time a day at a time (or a weekend at a time) and I feel like we're trundling down the road to another horrible night or pain and/or an ER trip, one that could be avoided if we just fixed this damned problem; and (2) I don't know what the next step is, other than that ultrasound which is just a milestone before another potentially long wait.
CONTACT, folks.
Frustrated and stressed.
Poor K. has to deal with people doing a shitty job of doing their job much more frequently than I do. Last week there was one day when she had three things on her plate, which were all pushing people who hadn't done the things they said they'd done, and they were all important so that she could get falsely-imprisoned property back and appointments made and so that we don't have our credit rating ruined by a fradulent/mistaken bill, just a few years before we might be looking at mortgages again.
Dammit, I don't like having to do it too, especially not when work and health are on the line
Major annoyance #1 is Skotos, or rather our colo. On Friday our colo catastrophically rebooted every machine in their facility without notice as some type of repercussion (I would guess: a mistake) resulting from a network outage. Of our 13 machines, 10 were fine, and three required some sort of intervention due to data corruption. This is not unusual: some of our games and our replicated MySQL databases are particularly vulnerable to unannounced reboots. (Which is why they should never happen; we're not unique in this.)
One of our games, Grendel's Revenge, seemed in particularly bad shape. I went ahead and restored it from backup. It was a recent backup, from 5am, just five hours before the network down and six hours before the unexpected reboot. It should have kept Grendel's Revenge within the 12 hours of rollback that we try and ensure as a maximum.
Unfortunately, the restored backup would not boot. I've since learned that it's missing files, which probably is why it doesn't boot. I contacted our colo's customer support, which has always been quite good.
I waited 24 hours for any response and only got it after a second query. I was told pretty much nothing other than that there were looking at it throughout the weekend.
This morning, when I prepared to send my fourth query, I finally got a terse message saying that I should try my restore again. No go.
And so it's back to the waiting game. (It's now been an hour since I worked through a few backups, and told them the errors I was still seeing, and I've still gotten no acknowledgement.)
They're never explained what the problem is. I don't know whether they've been fighting with hardware or widespread corruption of their backups. They've never given me any timeframe. (For that matter they've never admitted how they rebooted the whole facility while dealing with a network problem.) The two worst problems here are (1) I have limited things I can tell Skotos' users; and (2) I don't know whether there's any chance that we're totally screwed here, but I'm certainly worrying about it.
INFORMATION, folks.
Major annoyance #2 is Kaiser, or maybe my doctor. Thursday night she told me about my overly large kidney stone, which she'd sized up from an x-ray. She arranged for me to get an ultrasound, to learn more, and I responded asking why we weren't just moving straight on to ESWL, where you sonic blast an overly large stone.
No response all day Friday.
I talked with my dad some over the weekend, and he got me thinking about some new things like, shouldn't I be being passed off to a urologist, and shouldn't they know about my off-continent trip in May, so that they have some incentive to fix me by then. I mailed that last night, and now we're well into working hours on Monday and ... no reponse.
The two worst problems here are (1) We're wasting time a day at a time (or a weekend at a time) and I feel like we're trundling down the road to another horrible night or pain and/or an ER trip, one that could be avoided if we just fixed this damned problem; and (2) I don't know what the next step is, other than that ultrasound which is just a milestone before another potentially long wait.
CONTACT, folks.
Frustrated and stressed.
Poor K. has to deal with people doing a shitty job of doing their job much more frequently than I do. Last week there was one day when she had three things on her plate, which were all pushing people who hadn't done the things they said they'd done, and they were all important so that she could get falsely-imprisoned property back and appointments made and so that we don't have our credit rating ruined by a fradulent/mistaken bill, just a few years before we might be looking at mortgages again.
Dammit, I don't like having to do it too, especially not when work and health are on the line