Sigh. Fitbit.
Aug. 1st, 2016 03:05 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
shannon_aWell, based on comments from other folks and that I've seen on forums, the Fitbit Charge and Fitbit Charge HR are awful products that I'd never recommend due to severe physical defects in their manufacture. (The rubber on the bands appears to pretty regularly begins to peel and come apart after just 3-6 months of use.)
But, Fitbit has agreed to send me a second replacement despite being two months out of warranty, after the previous replacement that they sent in February started to fall apart this July.
So, boo to them for continuing to sell a product with unacceptable physical problems (6 months for a $150 product, with a regularly recurring problem? I don't think so), but for the second time in a row their customer support has been painless and efficient. So yay for that.
At Ben Monroe's suggestion, I've also ordered a couple of "sleeves" for my Charge HR. We'll see if they extend the lifetime of the one already falling apart and/or its replacement.
And if you have a Fitbit Charge or Charge HR, be *very* aware of when it runs out of its 1 year warranty, and if there seem to be any physical defects, seek a replacement before your warranty ends.
But, Fitbit has agreed to send me a second replacement despite being two months out of warranty, after the previous replacement that they sent in February started to fall apart this July.
So, boo to them for continuing to sell a product with unacceptable physical problems (6 months for a $150 product, with a regularly recurring problem? I don't think so), but for the second time in a row their customer support has been painless and efficient. So yay for that.
At Ben Monroe's suggestion, I've also ordered a couple of "sleeves" for my Charge HR. We'll see if they extend the lifetime of the one already falling apart and/or its replacement.
And if you have a Fitbit Charge or Charge HR, be *very* aware of when it runs out of its 1 year warranty, and if there seem to be any physical defects, seek a replacement before your warranty ends.