Who's Lying to Us Again? It's COMCAST!!!
Jul. 2nd, 2011 08:55 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
shannon_aSo after two years, we've decided that we don't want to continue with the DirectTV satellite service. The biggest problem has been the fact that their DVR totally sucks. It sometimes randomly doesn't record, it has a horrendously bad interface, and that same interface is very slow. Oh, and its remote has gotten less and less accurate over the years for no particular reason (and having nothing to do with batteries).
Following two years of frustration, we decided to go back to Comcast, despite our seething hatred of them. Because, you know, we have a pretty limited set of options for TV service.
(Though you'd think that those limited options would be getting more polite to their customers now that people are actually turning off their cable and satellite, because they can get the content they want from the internet and from Netflix.)
We haven't been talking to Comcast for more than a couple of days and [i]waddaya know![/i], they're lying to us again. K. talked to them and they told her we could do the installation ourself for no cost. Great. Then she talked to them again today and discovered that no, they always had to send a tech out for this type of install at $25. Oh, and they had to send another tech afterward to place a cable card in our Tivo. $25 more.
Yep, $25 for placing a card in a slot.
I was ready to tell them to go screw again, but then when I called them today they said that we could pick up a cable card and install it themselves. So, fine. Despite the bait-and-switch we'll still give these liars a shot. Again.
I can actually never decide it Comcast's service representatives purposefully lie or if they're so incompetent that no two ever give the same answer. I gave them the benefit of the doubt last time, but the lies started to stack up so much, and some of them seemed very deliberate (like a guy claiming that he'd set digital cable up to his mom's Tivo, when he absolutely could not have in the way he said).
So, whatever. I'm hoping that they're not going to "accidentally" screw up our billing and that we won't have to talk to these fools again after this new install is done.
For more on Comcast's terrible customer service and terrible attitude to its customers, click the "crappy companies" tag below and scroll back just more than two years.
Edit: Got our Tivo all hooked up tonight, in preparation for that install tomorrow. I wanted to make damned sure that we had an output device ready because I didn't trust the Comcast cable guy to do the install right if he didn't have a way to test it. Guess what? Cable is already correctly running. That's right, the asshats at Comcast tried to make us pay for not one but two installs that we don't seem to need. We still don't get the "extended" basic channels, but I wouldn't expect to before we get our cable card. Kimberly's going to call in the morning to say "Hey!" and make sure we're not hallucinating or seeing some half-installed service.
Following two years of frustration, we decided to go back to Comcast, despite our seething hatred of them. Because, you know, we have a pretty limited set of options for TV service.
(Though you'd think that those limited options would be getting more polite to their customers now that people are actually turning off their cable and satellite, because they can get the content they want from the internet and from Netflix.)
We haven't been talking to Comcast for more than a couple of days and [i]waddaya know![/i], they're lying to us again. K. talked to them and they told her we could do the installation ourself for no cost. Great. Then she talked to them again today and discovered that no, they always had to send a tech out for this type of install at $25. Oh, and they had to send another tech afterward to place a cable card in our Tivo. $25 more.
Yep, $25 for placing a card in a slot.
I was ready to tell them to go screw again, but then when I called them today they said that we could pick up a cable card and install it themselves. So, fine. Despite the bait-and-switch we'll still give these liars a shot. Again.
I can actually never decide it Comcast's service representatives purposefully lie or if they're so incompetent that no two ever give the same answer. I gave them the benefit of the doubt last time, but the lies started to stack up so much, and some of them seemed very deliberate (like a guy claiming that he'd set digital cable up to his mom's Tivo, when he absolutely could not have in the way he said).
So, whatever. I'm hoping that they're not going to "accidentally" screw up our billing and that we won't have to talk to these fools again after this new install is done.
For more on Comcast's terrible customer service and terrible attitude to its customers, click the "crappy companies" tag below and scroll back just more than two years.
Edit: Got our Tivo all hooked up tonight, in preparation for that install tomorrow. I wanted to make damned sure that we had an output device ready because I didn't trust the Comcast cable guy to do the install right if he didn't have a way to test it. Guess what? Cable is already correctly running. That's right, the asshats at Comcast tried to make us pay for not one but two installs that we don't seem to need. We still don't get the "extended" basic channels, but I wouldn't expect to before we get our cable card. Kimberly's going to call in the morning to say "Hey!" and make sure we're not hallucinating or seeing some half-installed service.