DSL Held Hostage, Day 15: More Lies from DSLExtreme

[shannon_a]

How has DSLExtreme lied to me? Let me count the ways.

• Promised a 3-day (later one-week) turn around on getting us an activation date for a new DSL line, which actually took two weeks.
  
• Promised a two-week turnaround on getting a new DSL line up, which is going to take almost exactly three weeks.
  
• At varying times said they were waiting on either Pacific Bell or Directv, for the exact same thing (releasing our old DSL line), and when questioned said that the other company (whichever was the other one at the time) had nothing to do with it.
  

And most recently they called us last Friday to happily announce an activation date for our DSL line (tomorrow) and to tell us a modem was in the mail and should arrive in the next couple of days.

UPS sent confirmation today that they'd received an invoice to ship us our modem, but said that it hadn't even been picked up yet. They gave a tenative delivery date of Friday, but that's pending whether the modem actually gets to them or not (because all they've seen so far is an electronic request).

You know, maybe DSLExtreme is overloaded because of Directv going down, but that doesn't excuse their continuing to give totally unrealistic dates in FAQs they wrote *after* the problems with Directv and in phone calls made *well after* that. As far as I can tell, they're lying in order to get some of Directv's old business, figuring it'll work out in the end.

And maybe it will, but I really despise being lied to.

At this point I can't change my DSL provider without having another couple of weeks of downtime, so I'm stuck with these bastards. But, I can definitely refute any claim that they have "good" customer service.

I should have gone with "Speak Easy", which was my other DSL choice.