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shannon_aI talked with the fine folks at DSLExtreme on Friday, curious about why my order hadn't even been moved out of "pending" status after a full five business days.
The half-witted support person I talked to claimed that there was no way they could meet the 5 day-commitment listed on their web site to provide an install date for a new DSL line; in fact, she said, the web site couldn't possibly say that.
After fuming a bit over being called a liar (a really classy customer support technique that I'll have to remember), I thanked her for her help and hung up. If this latest customer support person knew what she was talking about, which isn't entirely clear, I'll have a commit date for a DSL line within another week--the exact same timeframe that DSLExtreme claims to usually complete installs within.
I'll have to try and give them the benefit of the doubt for being totally overcome by customers dropped due to Directv's immorality, and presume their customer support isn't usually this inept. I mean if I'd wanted incompetent customer support I might as well have gone with PacBell ("SBC").
Crazy People at the Gym
And this morning I had the wondering joy of meeting either a crazy or totally narcistic person at the gym while I was working out.
I was down to my last couple of machines, and they were all full up, so when the guy on the rowing machine finished a set and didn't seem to be moving, I asked him to "work in"--meaning that I'd get to do a set rather than us both sitting on our asses waiting for his muscles to recover so that he could go again.
He went absolutely ballistic, talking about how he never asked to work in, and had patiently waited for the person in front of him to finish multiple sets, and so he wasn't going to move.
I find that to be a very interesting logical fallacy where, because you set a certain set of rules for the way something works, you expect everyone else to follow those same rules, even if they go directly against the societal rules that the culture has already set.
So I turned away from this screaming and frothing asshole, grabbed the "Y" fitness trainer, and he explained the way "working in" worked also. The madman frothed for a bit more, then began to claim that I'd actually interrupted him in the middle of a set. (Which perhaps meant that he didn't actually know what a set was.)
In any case, we let him "finish" his set, them stomp off, hopefully never to be seen again.
People who don't understand about "working in" or "sets" are particularly common in the gym in January, yet another unfortunate side effect of the worthless "resolutions" which our society coerces people to engage in, usually pointlessly.
Madmen are, unfortunately, everpresent all year long.
The half-witted support person I talked to claimed that there was no way they could meet the 5 day-commitment listed on their web site to provide an install date for a new DSL line; in fact, she said, the web site couldn't possibly say that.
After fuming a bit over being called a liar (a really classy customer support technique that I'll have to remember), I thanked her for her help and hung up. If this latest customer support person knew what she was talking about, which isn't entirely clear, I'll have a commit date for a DSL line within another week--the exact same timeframe that DSLExtreme claims to usually complete installs within.
I'll have to try and give them the benefit of the doubt for being totally overcome by customers dropped due to Directv's immorality, and presume their customer support isn't usually this inept. I mean if I'd wanted incompetent customer support I might as well have gone with PacBell ("SBC").
Crazy People at the Gym
And this morning I had the wondering joy of meeting either a crazy or totally narcistic person at the gym while I was working out.
I was down to my last couple of machines, and they were all full up, so when the guy on the rowing machine finished a set and didn't seem to be moving, I asked him to "work in"--meaning that I'd get to do a set rather than us both sitting on our asses waiting for his muscles to recover so that he could go again.
He went absolutely ballistic, talking about how he never asked to work in, and had patiently waited for the person in front of him to finish multiple sets, and so he wasn't going to move.
I find that to be a very interesting logical fallacy where, because you set a certain set of rules for the way something works, you expect everyone else to follow those same rules, even if they go directly against the societal rules that the culture has already set.
So I turned away from this screaming and frothing asshole, grabbed the "Y" fitness trainer, and he explained the way "working in" worked also. The madman frothed for a bit more, then began to claim that I'd actually interrupted him in the middle of a set. (Which perhaps meant that he didn't actually know what a set was.)
In any case, we let him "finish" his set, them stomp off, hopefully never to be seen again.
People who don't understand about "working in" or "sets" are particularly common in the gym in January, yet another unfortunate side effect of the worthless "resolutions" which our society coerces people to engage in, usually pointlessly.
Madmen are, unfortunately, everpresent all year long.
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no subject
Date: 2003-01-13 02:29 pm (UTC)